Frequently Asked Questions
Everything you need to know about your JNCO Los Angeles order.
How do I determine my size for wide-leg jeans?
We recommend measuring your waist and referring to our specific size guide located on each product page. Our heritage wide-leg styles are designed for a relaxed fit, but the waist measurements remain true to standard sizing.
What is your shipping policy for domestic orders?
Domestic orders within the United States typically process within 1-2 business days. Standard shipping takes 3-7 business days, while expedited options are available at checkout.
Can I return or exchange my items?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in original, unworn condition with all tags attached. Please visit our Returns Portal to start the process.
Do you ship internationally?
JNCO Los Angeles ships to most countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the weight of your order.
How should I care for my denim to ensure longevity?
To preserve the quality and wash of your denim, we recommend washing in cold water inside out and hanging to dry. Avoid high heat to prevent shrinkage and maintain the fabric's integrity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options via Afterpay.